Pantec Services

We support you from the beginning

Technical Support

Our service and support team is your first contact for all technical needs.

Repair service

Easy and fast service to minimize costs and dowtime of your machine.

Spare parts

Original, high-quality spare parts and accessories for Pantec controllers and operating units.


Get the most out of your measuring machine by joining our specialized training courses and get the latest tips and tricks for tuning, troubleshooting and more.

Technical support

Our well-trained and experienced service and support team provide you with technical assistance via phone, email or directly at a customer site.

Our hotline or email support is your major contact point for any technical issues. Often, many problems and questions can readily be solved from the distance via remote diagnosis, but we are also offering on-site services if necessary. Our service and support team is open to anybody working with Pantec equipment. Even if you didn’t buy your products from us, our service team will do everything possible to help and to advise you.

  • First point of contact for all support issues
  • Direct and personal contact
  • Telephone consultation
  • Internet-based remote diagnosis (via Teamviewer)
  • Error analysis
  • Technical support and assistance

Our hotline is open during regular business hours.
Contact details for all After Sales Service questions:

+423 377 13 33

Repair service

Your controller or hand terminal is not working? Often it is not necessary to replace them, they can easily be repaired. We use original spare parts to ensure you the best quality of our products. Our service

Repair by exchange (RBE) service

Your returned product will be replaced with a refurbished or „as new“ product. Your replacement product will be shipped to you once we have received and inspected your failed products. Please note that the serial number will be different from the product.

Replace at list service

Your returned product will be replaced with a brand new product from our stock. This product will come with a full warranty. There is no requirement to return the faulty product to us.


All repaired units are supplied with a 3 month warranty.
All RBE units are supplied with a 6 month warranty.
Upgrades or list price replacements are supplied with a 12 month warranty.
All warranties are valid from the date of invoice.

Spare parts