Pantec Services
We support you from the beginning
Technical Support
Our service and support team is your first contact for all technical needs.
Repair service
Easy and fast service to minimize costs and downtime of your machine.
Spare parts
Original, high-quality spare parts and accessories for Pantec controllers and operating units.
Training
Get the most out of your measuring machine by joining our specialized training courses and get the latest tips and tricks for tuning, troubleshooting and more.
Technical support
Our well-trained and experienced service and support team provide you with technical assistance via phone, email or directly at a customer site.
Our hotline or email support is your major contact point for any technical issues. Often, many problems and questions can readily be solved from the distance via remote diagnosis, but we are also offering on-site services if necessary. Our service and support team is open to anybody working with Pantec equipment. Even if you didn’t buy your products from us, our service team will do everything possible to help and to advise you.
- First point of contact for all support issues
- Direct and personal contact
- Telephone consultation
- Internet-based remote diagnosis (via Teamviewer)
- Error analysis
- Technical support and assistance
Our hotline is open during regular business hours.
Contact details for all After Sales Service questions:
+423 377 13 33
support.cmm@pantec.com
Repair service
Your controller or hand terminal is not working? Often it is not necessary to replace them, they can easily be repaired. We use original spare parts to ensure you the best quality of our products.
Repair by exchange (RBE) service
Your returned product will be replaced with a refurbished or „as new“ product. Your replacement product will be shipped to you once we have received and inspected your failed products. Please note that the serial number will be different from the product.
Replace at list service
Your returned product will be replaced with a brand new product from our stock. This product will come with a full warranty. There is no requirement to return the faulty product to us.
Warranties
All repaired units are supplied with a 3 month warranty.
All RBE units are supplied with a 6 month warranty.
Upgrades or list price replacements are supplied with a 12 month warranty.
All warranties are valid from the date of invoice.
Spare parts
Because all our spare parts and accessories are verified, you can be assured that they meet all safety and reliability standards and that all warranties are valid.
Please contact us for more information.
Training
Constantly changing requirements require well-trained employees with good quality skills and knowledge in handling of CMMs. 20 years of experience in metrology, application and industry know-how and a high level of service-orientation assure you a maximum of knowledge sharing. According to your needs we offer basic or advanced trainings, both including theoretical and practical exercises.
Each of the trainings are accurately planned according to the agreed training targets, resulting in a customized operator training. The training can be performed in-house at our machines in Ruggell or at your site. Depending on the training targets also remote trainings and webinars can be used as highly efficient and quick available setups for individuals or groups.
The trainings are instructed by Pantec engineers who have excellent system knowledge due to their experience in machine setup, tuning and software.
You are interested in having a training, please complete the enquiry form to specifiy your needs and requirements.
